Towing policy

Last revised: Nov 11, 2024

It is important that the rental car gets out of the impound ASAP. It saves you a lot of additional storage fees

⚠️Only the registered owner of the vehicle can get the vehicle out of impound, UNLESS there you can obtain a power of attorney that would allow you to sign a release affidavit at the impound.

Our protection plans do not cover

• Your any suffered expenses to release towed vehicle, even though you purchased Maximum, Standart or Minimum Protection Plan and do not violate all policies
• Your any suffered expenses in the event that the booked vehicle is towed, even if booked vehicle is towed illegally or wrongly
• Interior or mechanical damage caused to the booked vehicle during any point in the towing and storage process.
• Any loss of your personal property or data contained therein carried in or left in the booked Vehicle during any point in the towing and storage process.
• Any refund, partial refund or credit
• Any injuries, specific injuries, severe-injuries, death, wrongful death that you can incur
• Any medical expenses, lost wages, loss of income, pain and suffering, any non-economic damages that you can incur and property damage to third parties
• Your any suffered expenses if the third party will not accept the Power of Attorney and/or release the towed vehicle out of impound;

Purpose

This policy outlines the responsibilities, procedures, and potential charges related to the towing of the booked vehicle from ABC AUTOCARS. It serves to ensure you are aware of your obligations and the steps to take in case the vehicle get towed while in your possession.

Your obligation

Even if booked vehicle is towed illegally or wrongly, You duty to ensure the following:

• Complying with Parking regulations, Laws, requirements
Client must follow all local parking regulations, requirements and laws to avoid the vehicle being towed.

• Prompt Notification
In the event that the vehicle is towed, you must immediately contact ABC AUTOCARS and provide via email full details, including the towing company’s information, the location of the booked vehicle, and any documentation received.

• Recovering towed vehicle
Unless you got transported to a hospital from the scene of vehicle traffic accident or got arrested, you are solely responsible for retrieving the vehicle from the towing yard or impound lot as soon as possible. Any necessary coordination with local authorities or the towing company is the client's obligation.

• Pay for Power of Attorney fee
A power of attorney is a legal document delegating authority from one person to another. If ABC AUTOCARS provides you with power of attorney you agrees to pay for $250 fee in addition to any commission, attorney fee, Administration fee, the towing and storage fees, fines and penalties, any expenses. ABC AUTOCARS is not responsible for the third party's refusal and won't cover your any suffered expenses.

• Towing and storage Fees
You must pay for all costs associated with towing, storage, attorney, administration fee and any fines incurred or the tow was performed by or at the direction of police officer for accident or criminal investigation purposes are your responsibility.

• Pay for Attorney fee
In the event that the you and ABC AUTOCARS is unable to recover the towed vehicle, you must pay for attorney fee directly to ABC AUTOCARS. Attorney fees are charged immediately in addition to any commission, administration fee, the towing and storage fees, fines and penalties, any expenses.
The attorney fees are separate from any towing or impound costs, and you are responsible for all associated expenses.
ABC AUTOCARS shall be entitled in its sole and absolute discretion to hire Law firm or any number of Lawyers, any number of attorneys at any time to help facilitate the release of towed vehicle from the towing yard or impound lot. You must pay for any attorney fees required to assist with the recovery of the booked vehicle. You agrees and acknowledges that the attorneys, Law firm may charge by the hour or with a flat fee per case and contingency.

• Pay for Violation fee
In the event that the you choose not to recover the vehicle from the towing yard or impound lot and/or did not attempt to retrieve towed vehicle from the towing yard or impound lot and/or failed to notify ABC AUTOCARS that the booked vehicle have been towed, you agrees to pay for $1000 Violation fee in addition to any commission, attorney fee, Administration fee, the towing and storage fees, fines and penalties, any expenses. It leads the termination of Rental Agreement no refunds.

• Pay for Administration fee
In the event that the you had unsuccessful attempt to recover the vehicle from the towing yard or impound lot, or ABC AUTOCARS's representenive involved in process you must pay for an Administration fee directly to ABC AUTOCARS.
Administration Fee are charged immediately in addition to any commission, attorney fee, the towing and storage fees, fines and penalties, any expenses.
You agrees and acknowledges that ABC AUTOCARS may charge $200 per hour or with a reasonable flat fee per case and contingency in addition to any commission, any fees, any expenses, attorney fees. If ABC AUTOCARS may not be able to provide assistance in such cases, ABC AUTOCARS shall be entitled in its sole and absolute discretion to hire Law firm or any number of Lawyers, any number of attorneys at any time to help facilitate the release of towed vehicle from the towing yard or impound lot.

• Pay for Damages
If a vehicle get damaged during any point in the towing and storage process, then you are liable for any damages caused to the booked vehicle according to chosen protection plan. You are liable for repair or replacement, as well as related costs for interior or mechanical damage caused to the vehicle during any point in the towing and storage process. The limitation of financial responsibility doesn’t apply to interior damages or mechanical damages.

• Processing fee
You agrees and acknowledge that you would be charged a 4% per-transaction fee for each transaction.

• Visual inspection
You should complete a visual inspection of all sides of the towed vehicle upon arriving at the towing yard or impound lot.

• Pay for Fines and Penalties
You must pay for any fines or citations issued for parking violations or other infractions leading to the towing.

• Pay for Transportation Services
You must use any transportation services to retrieve towed vehicle at your own expenses as soon as possible.

• Inspection
Once you have released the towed vehicle from the impound lot, you should contact ABC AUTOCARS then deliver the booked vehicle for visual inspection

ABC AUTOCARS’s right

• Recovering towed vehicle
You need ask ABC AUTOCARS to give you power of attorney to have the car released to you and then returned to ABC AUTOCARS. ABC AUTOCARS may or may not grant this request.

• Loaner car or courtesy car
ABC AUTOCARS doesn’t provide loaner cars in such cases. Check to see if your insurance policy covers a loaner car.

• NO Refund
In case the booked vehile is towed, the Deposit shall be non-refundable, due to vehicle might also have internal damage that you are not aware of. Hidden damage can affect the underlying structure, suspension, mechanical or electrical systems of the booked vehicle. Regardless of whether the vehicle looks good, ABC AUTOCARS will always provide visual and technical inspection of the booked vehicle in that cases
In case the booked vehile is towed, ABC AUTOCARS won't refund for the unused portion of your rental. Once you booked vehicle there are no refunds or credits for unused rental days in such cases.

• All charges
If you use ABC AUTOCARS Services you are indicating that you constitute irrevocable authority for ABC AUTOCARS to obtain authorization and/ or payment. If you use ABC AUTOCARS Services you are indicating that you constitute irrevocable authority for the issuer of the card to debit him with the total amount due to ABC AUTOCARS including but not limited to any Damages and/or Loss suffered by ABC AUTOCARS.

• Termination of rental agreement
In the event that you choose not to recover the booked vehicle from the towing yard or impound lot, and/or did not attempt to retrieve towed vehicle, and/or failed to notify ABC AUTOCARS that the booked vehicle have been towed, ABC AUTOCARS has rights in its sole and absolute discretion to terminate rental agreement at any time by notice (verbal or in writing) to you. All your payments, deposits will be irrevocable, non-refundable, and non-creditable

• Retrieve your personal property from the towed vehicle
ABC AUTOCARS is not responsible for the towing company keeping your pesonal property, personal items, medications, life-saving medications, etc.
ABC AUTOCARS won't give you the right to retrieve your personal property from the vehicle, even if you can't afford to release the vehicle itself.
ABC AUTOCARS won't provide you with any services to retrieve your personal property from the vehicle
ABC AUTOCARS won’t be responsible for any injuries, specific injuries, severe-injuries, death that you can incur to comply with our policies

Recomendations

• Recovering towed vehicle
You need IMMEDIATELY contact ABC AUTOCARS, let us know of the situation and ask ABC AUTOCARS to give you power of attorney to have the car released to you and then returned to ABC AUTOCARS. ABC AUTOCARS may or may not grant this request.

• Quick notice
Notify ABC AUTOCARS as soon as posible that the booked vehicle is towed, it saves you a lot of additional storage fees

• How to retrieve your personal property from the towed vehicle
Just contact the towing company and tell them you want to pick up personal belongings. Every towing company will have some sort of provision for this, but it can vary depending on the company, local laws, and the reason for the tow. Unless there is an investigative hold on the vehicle for a criminal case, every company should at the very least allow for retrieval of essential items such as medicine/medical devices, wallets/purses, or paperwork that may be required to release the vehicle.

• What if the third party will not accept the Power of Attorney
ABC AUTOCARS is not responsible for the third party's refusal and won't cover your any suffered expenses. If the power of attorney was lawfully executed and it has not been revoked, suspended or terminated, third parties may be forced to honor the document. The third party is required to give you (the agent) a written explanation of the refusal to accept the power of attorney within a reasonable time after it is presented to the third party.

This provision survives the termination of Rental Agreement.