Clients booking impacted by flight delays, flight cancellations, or lost baggage

Last revised: Feb 1, 2024

Last revised: Jan 2, 2025

Flight delays or flight cancellations

If a Renter’s flight is delayed or canceled, they must message ABC AUTOCARS to tell us and to request a booking modification for a new start time.

If ABC AUTOCARS cannot or does not accommodate a new start time and the Reservation must be canceled, ABC AUTOCARS will issue the Renter a full refund if they’ve messaged ABC AUTOCARS and provided documentation.

Specifically, Renter must notify ABC AUTOCARS of the flight delay or cancellation at least one hour before the scheduled Reservation start time. They must provide documentation, such as a screenshot from the airline mobile app or website, that shows the flight issue to be eligible to benefit from this cancellation policy.

If the Renter’s flight is canceled/delayed more than three days in advance of the Reservation start time, this policy does not apply.

Lost baggage delays

If the Renter experiences a lost baggage delay, ABC AUTOCARS will issue the Renter a full refund if they’ve messaged ABC AUTOCARS and provided documentation. Specifically, they must notify ABC AUTOCARS no later than 30 minutes after the scheduled Reservation start time and provide photo evidence of a baggage issue.