Cancellation Policy

Last revised: December 22, 2024

– See instructions for how to cancel a BOOKING.

Renter Cancellation

Renter may cancel their booking through our email, and the cancellation is effective immediately. Whether the Renter received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the Renter cancels the booking, the length of the booking, and the booking type. The cancellation period is based on the vehicle’s time zone.

Free Cancellation Period

– Until 24 hours before booking start;
– One hour after booking if booking time is less than 25 hours before booking start;
If a Renter requests a booking modification and ABC AUTOCARS accepts, that modification does not reset the free cancellation period for the booking. It remains tied to the original booking time.
Renters are only eligible for a full refund if they: do not accept the vehicle, do not check in for the booking, and immediately contact ABC AUTOCARS through email to report the issue;

Cancellations outside the free period

-If a Renter wants to cancel a booking after check in, we encourage them to notify ABC AUTOCARS via Email messaging as soon as possible. We’ll issue a partial refund to Renter who cancel in this manner and do not fall within the free cancellation period.
– For canceled booking that are longer than 2 two days, we’ll refund the Renter the booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any young driver fee, and half of any delivery fee.
– For canceled booking that are two days or shorter, we’ll refund the Renter the booking price and booking fee minus half the average of one day’s cost, the protection plan, any Extras, any young driver fee, and half of any delivery fee.

Renter no-show

– If a Renter fails to cancel and doesn’t show up for the booking within 30 minutes of the booking’s scheduled start time, it’s a client no-show.
– A Renter who shows up to a booking with no license, with an invalid license, or who sends their Additional driver in their place is also a Renter no-show. ABC AUTOCARS will cancel Renter no-show booking, and we’ll issue the Renter a partial refund.
– For no-show booking that are longer than two days, we’ll refund the Renter their booking price and booking fee minus the average of two days’ cost, the protection plan, any Extras, any young driver fee, and half of any delivery fee.
– For no-show booking that are two days or shorter, we’ll refund the Renter their booking price and booking fee minus the average of one day’s cost, the protection plan, any Extras, any young driver fee, and half of any delivery fee.
– In the event ABC AUTOCARS makes a good faith attempt to reschedule the booking, but both Renter and ABC AUTOCARS are unable to agree on a satisfactory booking modification and the booking must be canceled, ABC AUTOCARS will earnings as though it were a client no-show.

Exceptions

-Exceptions to the Renter refund amounts for cancellations outside the free period and for no-shows may apply in the event of a
- flight delay ;
- flight cancellations ;
- lost baggage issue ;
- extenuating circumstances.

No refund

There are no credits/refunds issued for early returns except when the Renter has submitted a booking modification request to shorten their booking and ABC AUTOCARS has accepted through the Email, as defined in ABC AUTOCARS Terms of service

Booking canceled by ABC AUTOCARS

In some cases, ABC AUTOCARS’s trust and safety team will cancel a Renter’s booking. If that were to happen, ABC AUTOCARS will contact the Renter, and issue the Renter a full refund. In these instances, ABC AUTOCARS is available to help renter rebook 24/7.